Refund Policy

Effective Date: March 4, 2025

Thank you for choosing Tech Online. We strive to provide high-quality tech products and excellent customer service. Please review the following refund policy, which outlines our terms regarding returns and refunds.

“If You’re Not Happy, We’re Not Happy.”

1. Eligibility for Refunds

• No Change of Mind: Refunds will not be accepted if the return is due to a change of mind.
• Return Window: All products must be returned within 7 days from the date of delivery.
• Condition of Product: Returned items must be in their original condition, including all packaging, accessories, and documentation. Products that show signs of damage or tampering will not be eligible for a refund.
• Digital Products: Software licenses, digital downloads, and other electronically delivered products are non-refundable once accessed or activated, unless a defect is demonstrated.

2. Return Shipping and Refund Delivery Fee

• Customer Responsibility: For all returns not resulting from an error on our part, the customer is responsible for the return shipping fee and any associated delivery costs.
• Our Responsibility: If the error is on our side-such as sending the wrong item or a defective product – will cover the return shipping fee once the product has been verified.

3. How to Request a Refund

• Contact Us: Initiate the refund process by contacting by calling 0343 7933453. Please include your order number, a detailed description of the issue, and supporting documentation or images if applicable.
• Review Process: After receiving your request, we will review the information and may ask for additional details to verify the condition of the product.
• Approval & Refund: Once your return is approved, a refund will be issued to the original payment method. Please note that the refund does not include any shipping fees unless the return is due to our error.

4. Defective or Incorrect Products

• Immediate Notification: If you receive a defective or incorrect product, please contact us immediately.
• Verification & Resolution: We will verify the issue upon return. If confirmed, we will cover the return shipping fee and offer a replacement, repair, or full refund as appropriate.

5. Order Cancellations

• Before Shipment: Orders can be canceled if the cancellation request is received before the product is shipped.
• After Shipment: If your order has already been dispatched, please follow our return procedure outlined in this policy.

6. Policy Updates

• Right to Amend: We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website and become effective immediately upon posting.
• Responsibility: It is your responsibility to review this policy periodically for any updates.

7. Contact Information

For any questions regarding this Refund Policy or to request a refund, please contact our customer service team:

• Phone: 0343 7933453

Thank you for shopping with Tech Online. We are committed to ensuring your satisfaction with our tech products and services.